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In his 1964 book Scientific Method in Behavioral Science , Andrew Kaplan described his Law of the Instrument: “Give a small boy a hammer, an...
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In a recent talk about software development, the presenter described an epiphany moment. He was walking past the server room and his boss e...
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Designed to Fail: Why IT Projects Underachieve and what to do about it by Donald Marchand and Joe Peppard contrasts two paradigms that guid... -
Too many "Key Quotes" to mention in one post, The Information Paradox by Fujitsu Consulting with John Thorp, is available as a fre...
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To become more efficient, you must plan to become more efficient. Planning will allow you to break the momentum of the day-to-day that kee...
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When considering alternatives we need to take both quality and grade into account. Look for solutions that have the same quality, which ... -
In a 2010 TED Talk ( Sweat the Small Stuff ) Rory Sutherland said, “Once you have a very large budget, you actually look for expensive thing...
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A previous post laid out the Focus on Efficiency Framework : Plan - Decide - Implement - Review - Repeat. In this post you'll learn the ...
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In a local mall a shoe store has a sign out front that tells me to like them on Facebook. Each time I read it, I think, “Why should I?” ... -
Imagine you’re the CIO in an organization that provides excellent customer service. Providing great customer service is part of the organiza...
by John L. Ward & Elizabeth Daniel); a great many other readings; and my own thoughts and experiences.